Taste Guarantee - if you're not 100% happy with our charcuterie we'll offer you a full refund (excluding shipping fee). No return required.
To request for a refund, please send us an email at firstname.lastname@example.org with subject line: Refund Request [Order # xxxx]
Money back guarantee is only applicable on your first charcuterie order purchased directly from https://embersnacks.com/.
Our money back guarantee policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund. If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
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